sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Call transfer from voice mail ...

Hi everyone -

We have a user coming over from Norstar, and they have an option on the applications module to transfer the caller to an external number from voice mail. If a call comes in, a person would have the option of leaving a message in the mailbox, or pressing 7 and being transferred to the external number designated in the user's mailbox.

I told the user that I didn't think the Partner had that exact option. I told them about Remote Call Forwarding, but that forwards every single call, and doesn't interact with the VM. Then, there is outcalling, when the VM calls you to alert you to a new message left in the mailbox.

Is there something else that I'm not aware of, or are these the main options for handling external callers?

Many thanks for your help.

I would install an IPO instead of Partner for this customer.
Then you can do it.

Or wait for a few more weeks.....Actually Thursday, there will be more surprises....

Yeah, we are pretty excited about 6.0 also. :dance:

I was pretty excited about the call today, actually seeing the "Avaya BCM" gave me a chuckle.

Thanks, guys, for the reply. The IPO would be the cat's meow, but alas, he still likes his Partner. Actually, I think we'll be OK with the remote call forwarding. It's not 100% ideal, but it will work for him, and if it works for him, it works for me!

Partner ACS is going away. Thursday will shed some light.
Going forward it will be an IP 500 chassis, running Partner software. That way they will have the hardware if the customer wants the IPO features in a few years. Just need to change out the software card.

This is all supposed to be GA on Feb 1, I would wait (if possible) until then to make a decision.

Oh good. I can hardly wait...

-Hal