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IPO time profile
#96167 01/28/10 09:03 PM
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ffej010 Offline OP
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I have a customer with a IPO 500 w/ 4.2 software and embedded voicemail. Customer's open hours are M-F 8-12 and 1-5. Closed on weekends and holidays. They want the IPO to play a greeting during the closed noon hour, non-business hours, and holidays. Basically, want a night service setup. If I setup a time profile for this, is there a way to have a different greeting played for holidays and non-business hours...or is it just one greeting only? Also, I thought I remember reading somewhere that if using a time profile to automatically put the IPO in "night service" that there is no way to manually turn it off (if need be) until the time profile has finished. Is that correct? Would I be better off programming a Night Service button on the phone in this case and let the customer manually put the system in night service?

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Re: IPO time profile
#96168 01/29/10 04:49 PM
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Do they want the AA to answer immediately or delayed,(or not at all during the day)?

What I would do assuming that they want AA delayed during day:

Make 3 time profiles. Business Hours, Closed hours and Lunch hours.

In your AA, assign the Business Hours profile to the Morning, Lunch to the Afternoon, and Evening to the Closed.

Record a "intro" greeting for each of these. "Thank you for calling, we are closed for the lunch hour" Then, in the menu options recording, record what the caller should do. "Enter the extension number of the person you want, press 0 for the general mailbox....etc...."

Now, you can send calls to the AA using the Hunt Group Overflow to the AA. If it goes there during your time profiles, the respective greeting will play.

If you want, you could make another AA just for Holidays, but someone would need to manually press a button on site to send calls there. You can just use "Hunt Group Out Of Service", send that to a group forwarding to the "Holiday" attendant.

For the day AA, you can use "Set Hunt Group Night Service" on a users phone, and set the backup nught service group as your AA group.

The key is the recordings...make sure you only do the intro's and put what the caller can press in the "Menu Options" recording.....

Re: IPO time profile
#96169 01/30/10 11:44 AM
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ffej010 Offline OP
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Currently they do not use an AA. They answer all incoming calls and are only using voicemail for mailboxes. I will try out your suggestions and see if that works for them. Thanks for the info!

Also, if back to one of my original questions, if the system is in the middle of a time profile (lunch greeting for example), can a user manually shut that off and put the phone system back into "normal" mode?

Re: IPO time profile
#96170 01/30/10 12:45 PM
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No, That is why I would not have the users press a button to go to the AA. (SetHuntGroup Night service.)

Re: IPO time profile
#96171 01/31/10 12:27 PM
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Ok. Thanks for your help. I appreciate it.

Re: IPO time profile
#96172 01/31/10 01:11 PM
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Sorry, my bad. I meant I WOULD make them press a button to go to the night service.


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