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Hello.
I am having some problems with my Avaya Partner System (2 cards piggybacked) running ACS R6.0 ever since converting from analog (CenturyLink) to digital (Comcast). The calls sound fine on our end but the person on the other end reports robotic sounding voice, echos, fading out, etc. The Comcast guys say it is a problem with the Avaya system and possibly a "voltage" that needs to be changed. My phone guy says there are no settings to change in the Avaya system. Who is right? It worked fine before we changed to digital. HELP!!
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Joined: May 2002
Posts: 17,711 Likes: 11
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Originally posted by unakamed:
It worked fine before we changed to digital. HELP!! That answers your question right there.
Retired phone dude
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Joined: May 2002
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
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I think you answered your own question. Its not uncommon for digital dial tone to give you problems at cut over. Comcast must correct the problem.
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Joined: Feb 2005
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Two universal truths:
1) A cable company is not a telephone company.
2) A telephone company is not a cable company.
Base your decisions on services accordingly.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Thanks for your input guys. I understand that maybe the extra $150/month would have been worth it to stick with CenturyLink, however, the initial question still remains unanswered. Are there settings in the Avaya Partner system to adjust for this problem?
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
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Originally posted by unakamed:
Are there settings in the Avaya Partner system to adjust for this problem? No, there is not.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2002
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Plug a plain ol' phone into where their lines go to the system and see if you have the problem there. The problem more than likely has nothing to do with the phone system.
Retired phone dude
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Thank you all for your help.
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The only thing that changed is how the lines are delivered to you. The Comcast guy does not have a clue about what he is even talking about. To answer your question as Mike already did the answer is "NO" there are no settings to compensate for the lack of Comcast's ability to provide a quality product.
Mike
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