308c Exp Module Phones Not Programming Correctly w ACS 3.0 Proc.|Sundance Business VOIP Telephone Help

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308c Exp Module Phones Not Programming Correctly w ACS 3.0 Proc. #96548 03/07/10 10:16 AM
Joined: Mar 2007 Posts: 32 Visalia PCTEK OP Member
OP PCTEK Member Joined: Mar 2007 Posts: 32 Visalia	I have an ACS 3.0 processor that was upgraded from 1.0 in a 5 slot carrier with a 308c expansion module and Partner Mail VS R4 module. All extensions plugged into the Partner ACS module are good but the three extensions plugged into the 308c module will not program or at least not correctly. I reseated the modules and it did not correct the issue. I took a phone from a good working extension with the same programming and plugged it into the trouble ext and same issue so I believe it is not the phones. I was able to program a VM button from the trouble phones themselves that works now but the Auto line selection does not take and a DND button on one of them will not program centrally or locally. I am thinking its the 308c module since all three problem phones are on it and no good phones are plugged into it. I tested all cabling and it all test good, the infrastructure is solid. I also thought about the carrier being bad and maybe defaulting out the processor might fix the issue. I would appreciate it if anyone has any suggestions. Thanks in advance. J

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Re: 308c Exp Module Phones Not Programming Correctly w ACS 3.0 Proc. #96549 03/07/10 12:47 PM
Joined: Jun 2001 Posts: 10,949 Paintsville Ky 606-788-7050 mdaniel Moderator-Avaya
mdaniel Moderator-Avaya Joined: Jun 2001 Posts: 10,949 Paintsville Ky 606-788-7050	Ummmmmm. Something doesn't sound right here, but anyway. Does the phones connected to the 308ec come up and have good DT, display, ect.? Have you swapped out the 308ec to see if that is you problem? Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com

Re: 308c Exp Module Phones Not Programming Correctly w ACS 3.0 Proc. #96550 03/07/10 01:18 PM
Joined: Jul 2001 Posts: 3,344 Likes: 10 Paso Robles, CA Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele
Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele Joined: Jul 2001 Posts: 3,344 Likes: 10 Paso Robles, CA	Try #399-10-18, then plug a phone in to 18 and see what it does.

Re: 308c Exp Module Phones Not Programming Correctly w ACS 3.0 Proc. #96551 03/07/10 01:29 PM
Joined: Feb 2005 Posts: 12,344 Likes: 3 New York hbiss Member
hbiss Member Joined: Feb 2005 Posts: 12,344 Likes: 3 New York	Default it. If that doesn't work change the 308EC. If that doesn't work put the old 308EC back and change the ACS. -Hal CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.

Re: 308c Exp Module Phones Not Programming Correctly w ACS 3.0 Proc. #96552 03/08/10 05:03 AM
Joined: Mar 2007 Posts: 32 Visalia PCTEK OP Member
OP PCTEK Member Joined: Mar 2007 Posts: 32 Visalia	Thanks everyone. I do not have an extra 308c to swap out. Yes the phones have good dial tone and work correctly in all othr aspects. I will try defaulting thr system. J

Re: 308c Exp Module Phones Not Programming Correctly w ACS 3.0 Proc. #96553 03/08/10 03:03 PM
Joined: Jan 2009 Posts: 79 NY vit Member
vit Member Joined: Jan 2009 Posts: 79 NY	308 wont work on ACS r3. You need to upgrade to at least r.6 Infrastructure cabling specialists, Avaya Certified Techs www.Aaa-avad.com www.ivdsonline.com

Re: 308c Exp Module Phones Not Programming Correctly w ACS 3.0 Proc. #96554 03/08/10 03:08 PM
Joined: Jun 2001 Posts: 10,949 Paintsville Ky 606-788-7050 mdaniel Moderator-Avaya
mdaniel Moderator-Avaya Joined: Jun 2001 Posts: 10,949 Paintsville Ky 606-788-7050	Quote Originally posted by vit: 308 wont work on ACS r3. You need to upgrade to at least r.6 308's will not work on R.1. Should work fine on R.3. Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com

Re: 308c Exp Module Phones Not Programming Correctly w ACS 3.0 Proc. #96555 03/08/10 04:22 PM
Joined: Jan 2009 Posts: 79 NY vit Member
vit Member Joined: Jan 2009 Posts: 79 NY	I never had them installed on anything less then r.6 Is upgrade procedure from r1 to r3 similar to later releases or does it require new processor? Sorry a little history lesson here. Infrastructure cabling specialists, Avaya Certified Techs www.Aaa-avad.com www.ivdsonline.com

Re: 308c Exp Module Phones Not Programming Correctly w ACS 3.0 Proc. #96556 03/08/10 05:23 PM
Joined: Feb 2005 Posts: 12,344 Likes: 3 New York hbiss Member
hbiss Member Joined: Feb 2005 Posts: 12,344 Likes: 3 New York	Same for all releases. -Hal CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.

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