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Joined: Jun 2009
Posts: 16
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Joined: Jun 2009
Posts: 16 |
Hi Guys,
I haven't worked on a Lucent in around 10 years .... so I'm pretty rusty on this particular switch....I got a call to check out a Three Cabinet DEFINITY...the problem is MOH ..it seems to be working when the extensions in this " Hotel " put someone on HOLD...but when the attendent's put an outside call on HOLD it doesn't work...just silence....
There are two attendant phones and neither one will produce MOH when an outside call is put on HOLD ....as I said , when a outside call gets transfered to a particular EXT we hear it , or when a Regular phone inside the Hotel puts someone on HOLD , we hear it ...it seems to be just the attendants...???
Very odd...as alway's
Thanks for any help !
jimmy the phone guy
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Check out your Tenant Partitioning
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Jun 2009
Posts: 16
Member
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Member
Joined: Jun 2009
Posts: 16 |
Will do , I'll scheck out the tenant group...The customer said it worked before , so I'm guessing it's set up correctly ...the switch has to be 10 + years old...
Every system I've ever worked on had HOLD a system wide feature....so this is kind of a odd problem....
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Joined: Sep 2006
Posts: 204
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Member
Joined: Sep 2006
Posts: 204 |
Also check your Class of Restriction for the Attendants. There is an option in there.
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Joined: Jun 2009
Posts: 16
Member
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Member
Joined: Jun 2009
Posts: 16 |
I can get into the programming menu...
but can't remember the command to use after I've made my changes..
Thanks again!
jimmy
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
After you add or change something press enter and then you should see 'are you sure' then you should be able to press Y or N then press return.
Russ runs a local service and private tech center. [/url]
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Joined: Jun 2009
Posts: 16
Member
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Member
Joined: Jun 2009
Posts: 16 |
So far .....I've got Music on Hold throughout the system except for the Attn. phones.....The COS and COR are set to yes for all phones in the system including the Attn.s...
then something odd happened ..
We called in ..Hit the speaker button first before hold , then the Hold button ...and it worked ,..then we couldn't duplicate it ...
......the Attn phones are 8434DX models...
So the problem seems to be with the two Attn. phones ..is there any strange codes or procedures that could make the MOH mute ? , or is it something as obvious as a bad phone...my problem is that it's on both Attn phones ,which seems to indicate that it's programming somehow.....since it seems unlikely both would go bad at the same time ...
as alway's
Thanks !
jimy
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