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Joined: Jun 2009
Posts: 16
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OP
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Joined: Jun 2009
Posts: 16 |
I'm working on a DEFINITY .....So far .....I've got Music on Hold throughout the phone system except for the Attn. phones.....The COS and COR are set to yes for all phones in the system including the Attn.s...
then something odd happened ..
We called in ..Hit the speaker button first before hold , then the Hold button ...and it worked ,..then we couldn't duplicate it ...
......the Attn phones are 8434DX models...
So the problem seems to be with the two Attn. phones ..is there any strange codes or procedures that could make the MOH mute ? , or is it something as obvious as a bad phone...my problem is that it's on both Attn phones ,which seems to indicate that it's programming somehow.....since it seems unlikely both would go bad at the same time ...
as alway's
Thanks !
jimy
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
jimy....I am going to assume that you have checked cor like you said for the attendant console's and it's set for moh..you say it's only happening on the console's...have you checked your trunk groups? look there and make sure that "data restriction" on page 2 is not set for yes if it is change to no..check that and see what happens...
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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