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Joined: Jan 2004
Posts: 91
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Joined: Jan 2004
Posts: 91 |
I have a customer with a 2 year old Partner ACS 7.0 system. They called me to say that their system clock keeps changing.
We troubleshot and sure enough, we set the system time/date in #103 and within an hour or so, the clock jumps FORWARD 2 hours... exactly...
I thought maybe it was a glitch with the daylight savings feature or something.. but that would make it jump 1 hour one way or the other and should happen in April or October... but 2 hours.
I am stumped... so I thought I would pass on to this body of wisdom to see if any of you have had this issue before or can recommend something else to check.
Thank you...
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Joined: May 2004
Posts: 1,667 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,667 Likes: 4 |
On any display phone press FEATURE 59
What is the software release?
On the newer software, the ACS gets the time updates from caller ID. So if the provider is sending the wrong time, too bad.
Stoopid I know.
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Joined: Feb 2006
Posts: 409
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Joined: Feb 2006
Posts: 409 |
If the R7 is a late enough release, the automatic update can be turned off via programing.
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Joined: Aug 2005
Posts: 631
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Joined: Aug 2005
Posts: 631 |
Avoid the O rev - it loses 3 years on a reboot.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Ditto, turn off network clock sync.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2004
Posts: 91
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Joined: Jan 2004
Posts: 91 |
I will check the clock sync this week and confirm what version we are dealing with.
Thanks.
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Joined: Apr 2009
Posts: 446
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Joined: Apr 2009
Posts: 446 |
Had a partner Acs rev 5 or 6 in our shop years ago.
My desk phone time and the desk next to me were always several minuates different,???
Wonder why our hair is turning gray!
Thanks Gary S.
Gary Stevens
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Originally posted by Gary S.:
Had a partner Acs rev 5 or 6 in our shop years ago.
My desk phone time and the desk next to me were always several minuates different,??? Where both phones off of the Partner ACS? If so, never heard of different times on different phones....... :confused:
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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