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Joined: Apr 2009
Posts: 447
Member
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Member
Joined: Apr 2009
Posts: 447 |
Trying to set delay ring to AA. The vm ports(4) are under grp call 770 and pool 70. The vm prog seem ok, delay ring to AA, but incoming calls do not ring the VM. Was with comsail TS 3 times today with no sucess, I know we are missing something, lucent installed 15 years ago.
Thanks guys Gary S
Gary Stevens
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Remove pool 70 from 770, and reassign to an unused calling group. Make that group time-based overflow to 770, and create a matching mailbox in the Merlin Mail with a COS that will steer the call to the Auto Attendant.
PM me if you need detailed instructions.
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Joined: Apr 2009
Posts: 447
Member
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Member
Joined: Apr 2009
Posts: 447 |
Was back on site, did everything all you techs ask. still did not work. Finally I went into lines/trunks dialed the vm ext (4 ext) touched each line from red to green, set the vm ports to delay and yes now it works. Sometimes we look for the difficult and the simple is the problem.
thanks again Gary S.
Gary Stevens
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Joined: Mar 2004
Posts: 253
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Member
Joined: Mar 2004
Posts: 253 |
TTT gave you correct info. I dont know you if you pmed him. The instuctions he gave you are the correct way to adjust the ringing on an auto attendant.
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