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Joined: Aug 2005
Posts: 631
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Joined: Aug 2005
Posts: 631 |
The operator said they changed the password of her extension, 110, and now they cannot log in. I re-initialized the password and that did not help. I deleted and recreated the mailbox and that did not help. I changed the password length to 5 and re-initialized. That did not help. Every login attempt gets a "login incorrect" message. I checked the call answer operator and it was 110 as was the general mailbox owner. I've never run into an issue like this. Help.
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Joined: Apr 2004
Posts: 207
Chris Howard
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Chris Howard
Joined: Apr 2004
Posts: 207 |
You say the user can't login to there mail box, but can you login to there mail box. You may have Touch Tone dial issues on there phone or Touch Tone receiver issues in the Merlin Legend.
William C. Howard
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
OK, you can log into the System Administrator's mailbox.
110 is the General Mailbox owner.
Is the user trying to log into 110, or 9991?
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Joined: Aug 2005
Posts: 631
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Joined: Aug 2005
Posts: 631 |
I cannot access mailbox 110.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
So play the mailbox configuration for 110. What is the Class-of-Service?
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Joined: Mar 2004
Posts: 253
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Joined: Mar 2004
Posts: 253 |
hes trying to access 9991.
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Joined: Aug 2005
Posts: 631
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Joined: Aug 2005
Posts: 631 |
I think LOCG is right. 110 is not really a mailbox with COS of 15. So if I am not mistaken they need to log in to 9991 since 110 is the owner.
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Joined: Feb 2007
Posts: 2,473
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COS 15 is Auto Attendant 1
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
And that's why why you can't log into "mailbox" 110 - it's just a pointer to the AA.
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Joined: Aug 2005
Posts: 631
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Joined: Aug 2005
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