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Joined: Jun 2008
Posts: 62
Member
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OP
Member
Joined: Jun 2008
Posts: 62 |
We have an IP Office 406. We have nearly 30 users. One set of users is our 8 customer service reps. All of them use login/logout methods on their phones. Routinely, a call will get parked on one of our 4 park lines. CSRs who are already logged in CAN see the parked calls appearance on their phone. However, if the CSR is logged OFF when the call is parked, once they login the CANNOT see the parked call. Are we expecting the system to do something it cannot do? Shouldn't the agent be able to see the parked calls once they login ? Thanks Andrew
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