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Joined: Dec 2007
Posts: 115
Member
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Member
Joined: Dec 2007
Posts: 115 |
We have installed a second console in a large department. Calls from staff, or customers, pressing zero are also coming to this console.
Is tenant groups the answer? We want every one that dials zero to got the principal console. We bought the console for the DSS function for that department.
TIA
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Which phone system do you have?
Thanks,
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Tenant is probably the only way your going to get that to work for you...it's auto assigned to the attendant group 1 tenant 1. Even making it "night only" won't help I doubt. What version is your Definity?
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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