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Joined: Jun 2008
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We currently have an IPOffice 406 with VMPro. We have made the decision to start another company at this location. I will be aquiring a new 1800 number for inbound routing to a new queue. But I have several problems with how we keep the two companies completely separate in terms of the phone system and communications. We will want separate Music on Hold systems. Currently we have an external MOH device that loops an MP3 file. Can we have a second MOH device or service for the second company?
In addition, we will need a way to allow outbound calls from the 2nd company to show the 2nd company CID. How can this be performed? We currently have a PRI that all outbound calls come from the Primary company.
I appreciate any help you can provide
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Joined: Jun 2008
Posts: 62
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One thing additional... This new company is a "test market" company. We are not sure how well it will perform nor how long it will be around. So cost is a factor..
Thanks
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Joined: Nov 2005
Posts: 828
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Multiple MOH depends on IP Office software level. If your carrier allows, manipulating outbound caller ID is fairly easy - you simply need to decide what 'decision factor' to use - especially if staff members will be originating calls on behalf of both companies. How to implement will depend on that decision factor.
I highly recommend that you get your Avaya Business Partner involved in order to cover all aspects of the project.
Mike
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Joined: Jun 2008
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I spoke with Logix (our provider) and they can manipulate the caller ID "fairly easily". What I think we may be able to do it dial 7 for outside line for Company 1, dial 8 for outside line for Company 2.
I am still awaiting a response from our Avaya partner on MOH.
Any additional insight?
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Joined: Nov 2005
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With MOH, I would use THREE sources. First is generic, second for company A and third for company B.
Dialing 7 for company A and 8 for company B is easy to implement - again requires that your carrier play along.
Mike
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Joined: Jun 2008
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This is perfect !! I did not know the IPO could have secondary and tertiary sources for MOH. Thank you very much for your assistance. I will post more if I have additional questions.
Thanks again Mike for your insight
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Joined: Nov 2005
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*** The additional MOH sources require that IPO be on a minimum software version or higher - I THINK it was R5. Your BP has more incentive to look it up for you  ***
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