atcomsystems.ca/forum Forums Thread Like Summary - RED LIGHT - KX-TDA50

I do not know this system.
But customer says there is a red alarm Light on it.
Another place I saw that the red light is always on.
This site I do not know if it just came on or has always been on.

Problem is - They cannot make or receive any calls but they can call Ext to Ext.
They say there is a dial tone but still can't call out and no calls come in.
Yesterday everything was working.

Any ideas?
Thanks

My system has dial tone on the handset, but it is an intercom dial tone. What happens if they press the line assigned to line 1 or dial 801 or some other simple code. If they unplug the modular plug at CO1 and plug it into a REGULAR phone does it work? And lastly, how do they expect you to fix it without visiting the site? Not calling in and out sounds like trouble at the demarc, but you're not there :-)


Carl

Just a fun fact: The TDA/TDE series of phone systems will log an alarm in the event of a power outage. Unless you clear that log, the alarm light will stay lit. There's probably no true alarm condition at all.