Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
#641016 06/03/21 06:16 PM
Joined: Dec 2003
Posts: 2,086
Moderator-Nortel
OP Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
I do not know this system.
But customer says there is a red alarm Light on it.
Another place I saw that the red light is always on.
This site I do not know if it just came on or has always been on.

Problem is - They cannot make or receive any calls but they can call Ext to Ext.
They say there is a dial tone but still can't call out and no calls come in.
Yesterday everything was working.

Any ideas?
Thanks


If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: Dec 2007
Posts: 6,715
Likes: 6
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,715
Likes: 6


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Dec 2003
Posts: 2,086
Moderator-Nortel
OP Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
Yes - I already read that and referenced it in my orig post.

But the problem is, they can't call out or get calls in.

The red light was just a first reaction - OH red light.
But still trying to find out if there is a problem with the phone system (they saw red light)
or a problem with phone lines.
They have not requested me onsite as yet.
Just a phone call to see who they need to call.

Thanks


If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: Jul 2006
Posts: 2,610
Likes: 6
Admin
***
Online Content
Admin
***
Joined: Jul 2006
Posts: 2,610
Likes: 6
My system has dial tone on the handset, but it is an intercom dial tone. What happens if they press the line assigned to line 1 or dial 801 or some other simple code. If they unplug the modular plug at CO1 and plug it into a REGULAR phone does it work? And lastly, how do they expect you to fix it without visiting the site? Not calling in and out sounds like trouble at the demarc, but you're not there :-)


Carl

1 member likes this: ShawnC
Joined: Dec 2003
Posts: 2,086
Moderator-Nortel
OP Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
Carl:

Yes, so right.

IF I remember right, they press the LINE button to dial out.
So I don't know where the dial tone is coming from.

I added MOH the other day. All was good. Called In and Out.
The next morning, no calls.
And that is when they saw the red light.
Not knowing the system - I thought something went bad, until I saw the post
about Red Light always on.

Just trying to figure out if trip is needed or just work with the Line provider.

Thank you all for the feedback.
Hopefully the provider will correct the problem, soon.


If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: Jan 2005
Posts: 15,306
Likes: 7
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,306
Likes: 7
Just a fun fact: The TDA/TDE series of phone systems will log an alarm in the event of a power outage. Unless you clear that log, the alarm light will stay lit. There's probably no true alarm condition at all.


Ed Vaughn, MBSWWYPBX
1 member likes this: ShawnC
Joined: Dec 2007
Posts: 6,715
Likes: 6
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,715
Likes: 6
Originally Posted by EV607797
Just a fun fact: The TDA/TDE series of phone systems will log an alarm in the event of a power outage. Unless you clear that log, the alarm light will stay lit. There's probably no true alarm condition at all.

Thus my original post points to the same fact.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,369
Posts634,565
Members49,523
Most Online5,661
May 23rd, 2018
Popular Topics (Views)
Today's Birthdays
Darla, tctchief, zsmilessss
Newest Members
FredSkidoo, tspa, xtrememachines, sossel, Devon Capman Sr
49,523 Registered Users
Top Posters (30 Days)
Toner 22
dexman 12
R4+Z 6
Who's Online Now
3 members (MooreTel, Curlycord, Carl Navarro), 15 guests, and 9 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Telephone Systems Canada | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5