Lets say you call a co line. That line is the main line. Now another person calls that same number. They get a busy signal. Now if the number is not a rollover number, and a customer has other lines in the system that number will stay busy. Am I correct?

Yup!

(Thats the technical answer....)

[This message has been edited by Voyager (edited January 24, 2005).]

My question is why isn't that customers CO lines in a rotary hunt group ?? Is this a lack of configuration and consultation on the servicing vendor's part ??

Yes on the lack of consultation, but our sales guy thinks that the switch can make the lines rollover.

Gotta love them sales guys.

Only trained techs who have actually done the work should be allowed to sell telephone systems. I go on a sales call in a pair shorts and a Harley T shirt and make those 3 piece suits look stupid on a regular basis. But I'm not selling 50,000 dollar systems, if I was, I would wear jeans.
Mark

That's right up there with customers who call in complaining that when all of their lines are busy voice mail doesn't pickup. Kinda makes you go hmmmmmmm.

Man I've been there with a local Bank CEO, I even got out my white board and drew him a picture and he still didn't get it. I ended up getting two more lines for his private number to roll too and have the VM answer and put them into his mailbox. He's still clueless.
mark

...must be something with bankers. I had to do that twice at the same bank. Two different people's private lines are pilots to their own private three-line hunt groups. Lines two and three go straight to voicemail, because they said there would be no reason why it shouldn't: if a call comes in to line two or three, it's because they are already on line one.

Thanks for the replys guys.And a good laugh. I appreciate it.

I can understand the customers not understanding things (we should be happy they don't) but anyone selling this stuff should know that hunting comes from telco. Kinda scary isn't it.

What is it with bankers???
The President of a prominent area bank uses that old Nortel Display phone(the one with the built in monochrome CRT) . He sends them in for repair, and we have told his "people" that this set really can't be refurbed for lack of surplus/parts.
they say they keep telling him to move to a PC, but he is "fickle"
Geeez!
Wish I had enough $$ to be fickle....or is it eccentric??

Hey I resent that! I go to my appointments in suits BUT I also know what I'm talking about

I always sell my own appointments or at least make sure a TECH goes on the sales appointments.

This is why Dilbert is such a popular comic- the conundrum between sales, engineering and accounting. The sales people promise anything, the engineering people (or in this case the installers) set the reality and the accounting people want the sales people to sale anything for the $.

Well I'm glad to hear it's not just me. I am frequently saying that salespeople write checks that the technicians can't cash.

Seems like this marketing/sales and technician on site issue has been going on forever.

My first expreience was as a rookie PBX installer with Pacific Telephone in So. California. The lady of the house was promised I would be installing a simulated granite 2850 set in her kitchen to match the new granite countertops. I thought she was going to go through the roof.
Obviously, marketing could not be reached.

I've worked with some fantastic sales teams over the years, but I sure have seen a lot of promisies made that were impossible for the equipment and field techs to deliver.

Rich

That is great. I have often had to tell sales people that yes, the switch can handle the calls on the lines, but how can the switch make it roll over if the telco does not allow it into the switch in the first place?
After a few times they seem to remember something about a switch not really being able to rollover incoming telco by itself. Sometimes it's fun just to be condescending to sale people when you have a little free time.

Well since I have seen and been on both sides of this question, I definately can't be offended. Sales people mis-selling is a huge pet peeve of mine and it costs everyone $ presently and in the future. (No referrals) However another huge pet peeve of mine is dealing with a Technician who is too quick to say something can't work. Most of the time it's because they are uncomfortable with setting it up the application or their ego doesn't allow them to ask for help.

Since this sales/marketing vs. technician is a heavy theological debate maybe we should start off with an easier question: Which came 1st the chicken or the egg?

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Buy-SamsungPhoneSystems.com

The chicken came first - God didn't create eggs.

A chicken and an egg are laying in bed together. The chicken is smoking a cigarette. I guess that answers the age old question.