Have a CTX 670 rls 3.10

They want to do a Supervised transfer and sometimes a conference with a ACD agent. This does not work. The called ACD queue just rings, it never gets dropped to the queue. Blind transfers work great.

For now, I have them doing the transfer to the external number that rings the group, that works fine.

Any way around this?, or is it just the way it is.

I think that's the way it is, and the transfer to outside number is how I've done it in the past. What ACD system is it?

Oaisys

You will have to call a DN or PhDN directly instead of the pilot DN of ACD.