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Have a CTX 670 rls 3.10
They want to do a Supervised transfer and sometimes a conference with a ACD agent. This does not work. The called ACD queue just rings, it never gets dropped to the queue. Blind transfers work great.
For now, I have them doing the transfer to the external number that rings the group, that works fine.
Any way around this?, or is it just the way it is.
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Joined: Dec 2007
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Moderator-Toshiba
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Moderator-Toshiba
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I think that's the way it is, and the transfer to outside number is how I've done it in the past. What ACD system is it?
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Moderator-Toshiba
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Moderator-Toshiba
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You will have to call a DN or PhDN directly instead of the pilot DN of ACD.
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