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#200745 04/01/10 07:22 AM
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mj_wald Offline OP
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Have a CTX 670 rls 3.10

They want to do a Supervised transfer and sometimes a conference with a ACD agent. This does not work. The called ACD queue just rings, it never gets dropped to the queue. Blind transfers work great.

For now, I have them doing the transfer to the external number that rings the group, that works fine.

Any way around this?, or is it just the way it is.

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#200746 04/06/10 11:30 AM
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I think that's the way it is, and the transfer to outside number is how I've done it in the past. What ACD system is it?


- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
#200747 04/06/10 11:33 AM
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mj_wald Offline OP
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Oaisys

#200748 04/06/10 12:04 PM
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You will have to call a DN or PhDN directly instead of the pilot DN of ACD.


Moderated by  Carlos#1, phonemeister 

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