web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: May 2018
Posts: 1
Member
OP Offline
Member
Joined: May 2018
Posts: 1
Several years ago we upgraded our Toshiba Strata CIX phone system. At that time eManager was loaded on a Windows 7 PC. Recently we removed that PC and are now using a Windows 10 machine.

We purchased the updated eManager software from a local vendor and our office loaded it without issue. However, it does not connect. I am confident of the IP address for the phone system but unsure what we should be using for community name. I also see that the MAC address is different old to new but I am unable to change it.

The local vendor will not speak to us without charging a fee for professional services. Anyone out there willing to provide general information about the community and MAC address question? Any feedback is most appreciated.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
If the community name does not match in your eManager to that on the processor, you won't be able to connect. I'm not sure if that really is your issue or not, but it certainly can be the reason you cannot connect. You will need to find out what the community name is to rule that out as a cause of you not being able to connect. If the community name was changed from the default, it could be anything and you're going to need the help of the local Toshiba dealer to help you find out what it is or reset it.
As for the MAC address, you must be referring to the license part of eManager. Since you got a new PC, the MAC address that eManager sees will be different from the old PC. But that doesn't matter since the license part of eManager is for a MAS system which you don't have.

Last edited by phonemeister; 05/06/18 05:54 PM.
Joined: Aug 2002
Posts: 4,924
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,924
Likes: 1
I sure hope they provided you with Network Emanager V5.20BW10 and the long list of things to do for a successful install for Windows 10.

Joined: Jul 2015
Posts: 24
Member
Offline
Member
Joined: Jul 2015
Posts: 24
I used Network eManager: V5.20C01 on Windows 10 64 Bit dell desktop for remote management.

Joined: Jun 2005
Posts: 2,702
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,702
Likes: 7
Originally Posted by rbngan
I used Network eManager: V5.20C01 on Windows 10 64 Bit dell desktop for remote management.
They took that version off their Website. They only have V5.20B29 and V5.20BW10

Joined: Jul 2015
Posts: 24
Member
Offline
Member
Joined: Jul 2015
Posts: 24
Is there much difference between the V5.20C01 and the V5.20BW10 that should I should change to the BW10 version instead of using the C01?

Joined: Jun 2005
Posts: 2,702
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,702
Likes: 7
Originally Posted by rbngan
Is there much difference between the V5.20C01 and the V5.20BW10 that should I should change to the BW10 version instead of using the C01?

As I recall, V5.20C01 was pre-loaded on new IPEdge systems as was available on Toshiba's FYI for some time. I heard that there was an issue with that version and pulled it from their site, and then came out with the Windows 10 version V5.20BW10 .

I still have V5.20C01 running on IPEdge systems that had it pre-installed. I had some initial problems, but I was able to do an update on IE11 to get it fixed.

The one thing that I know that you will be missing, that is only in V5.20BW10, is an IPEdge only setting for voicemail, Prg 579 FB22. It is not in C01 or B26. When setting up a new CIX with IPEdge voicemail you would need to change it through phone programming.

Other then that, I think if V5.20C01 is work then you should be able to stay on this version

Joined: Jun 2011
Posts: 109
Member
Offline
Member
Joined: Jun 2011
Posts: 109
I suppose I can post this under this title. I've worked on Toshiba switches for at least 20 years with a 6 year break. I've just come back to telecoms recently but in the UK Toshiba have withdrawn. We have been using NEM v5.20B26 but only on Windows 7
Is it possible to trial a copy of the latest good version to work on Windows 10?

If it is please pm me - if I'm breaking rules I apologise too



Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,793 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
2 members (Curlycord, dexman), 54 guests, and 245 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5