I have a question regarding the samsung officeserv 7030 phone system. I am an installation technician, this is the first time I have installed this brand, it works with 2 analog lines and a Samsung DCS 6 KEYS operator station.
the operator station at number 203 it receives calls from outside but it does not display the caller's number, I have the same problem on the 2 lines, it only displays me on the first line of display 500 and on the 2nd line 701 (call on line 1) or 702 (call on line 2).
he also receives internal calls from another extension either by dialing 203 or 500 or 0
I programmed it from the samsung DCS 6 keys operator station.

I tested the following programs

transfer + 119 + 203 + 0
transfer + 119 + 203 + 1
with the following options:
RING LINE1: NO DISPLAY or CLI NUMBER FIRST or DDI NUMBER FIRST
RING LINE2: NO DISPLAY or CLI NUMBER FIRST or DDI NUMBER FIRST
CONV INCOM: CLI NAME FIRST or CLI NUMBER FIRST
TRUNK DISP: TRUNK:DIGIT or DIGIT only
TIME/COST: TIME DISPLAY

transfer +312 +203
with the options:
RCV YES SND YES
RCV NO SND NO

transfer + 405 + 701 + NUMBER OF TRUNK 1
transfer + 405 + 702 + NUMBER OF TRUNK 2

transfer + 600
I had all the numbers out of 500
1:500 2:500 ......
I changed them to 203
1:203 2:203
3:203 4:203
5:203 6:203
now it only shows me 701 without the 500 on incoming call

I also tried the 409 program.
TRANSFER +409 +701
it shows me port()
but when i change it to "LINE" or "DIAL" OR "TRK FORWARD" it doesn't change it and always stays on "PORT".
I tried to connect with the Installation tool V1.22 application I can't log in I put the address 10.0.2.10 and I changed my address to 10.0.2.11 but I can't log in I have the message "login or password wrong" I tried "xxx" the one with which I log in technician mode (MMC800) and also "xxx" .

if anyone can help me thanks in advance

By default with analogue lines caller id receive is turned off. You need to turn it on per line. This is done in MMC 414 or MMC 425 (I can't remember which one)

That version of Installation tool is very old, you need to either update it or get a hold of it's replacement Officeserv device manager.
The later may auto launch if you web browse to the ip of the OS7030. You will need 32bit java installed and enable popups in your browser

Thanks for your help
I tried only MMC425 but I have the following message:
425: card restart
NO DTRK CARD
what is a DTRK card?
I searched the internet and found that it talks about Samsung OfficeServ 4 TRK Card which expands the analog phone line capacity to 4 analog lines. It is installed on the UNI card.
the system officeserv 7030 already supports 4 analog lines
the other 414 program I have not tried.
Here is what I found in the programming manual:
[414] MPD/PRS SIGNAL
Used on a per-trunk basis to define if a Trunk line is to be either a Metering Pulse Detection (MPD) or a Polarity Reversal Signal (PRS) trunk.

I also tried to restart the system with the program 811 without erasing the memory, I always have the same message

The mmc you need is in the 400's. I can't remember the exact one. It's been a few yards since I've had to turn on cid for analogue lines.

The dtrk card is a 2bri card. I'm not sure if isdn2 are in your country.

ISDN is the digital network we call "RNIS" in my country
if I understood correctly the 2bri card is used to provide digital trunk ports and ISDN.
but I use analog line (RTC network) it does not help me all that.
here is the 425 program talking about:
[425] CID TRUNKS
Specifies an analog trunk line providing CID.
and "cid" is the analog line number? is not it ?
you find below the link to download the programming manual of the system officesev 7000 series if it can help you find the solution
https://data2.manualslib.com/pdf6/1...e1d89f58ba7ef63896ef38d4&take=binary

Funny, nameless doesn't need a link to an Officeserv manual.Remember you are not in the same country as alot of people, mmc numbers can and are different.



First step is really to confirm with a butt set that cid is being sent by your line provider.After that it is just a matter of turning the feature on in the system.

From the manual link you posted mmc425 is where to turn it on and the associated mmc's 119 ,312 will also apply. mmc 608 will allow you to assign memory blocks for review mmc728 will allow you to add a name to a number recieved only. But that may differ from you.Find the corresponding program that matched those and you will get it working.

as I mentioned before I have already tested MMC119 AND MMC312 and the 425 program shows me the message "NO DTRK CARD" do I have to install the 2bri card?
it can't be a device problem (samsung dcs 6 keys)?
If I install a landline phone with a display (202 port for exemple) and I program it to ring on an incoming call, should it display the caller's phone number?
if so, is it the MMC4O6 ?
406 701 1 202 TRSF
406 701 2 202 TRSF

another question is that the number 500 which is displayed during a call is the ringing group number? (only the stations which belong to this group ring during an incoming call) ?
doc if so I can put
406 701 1 500 TRSF
406 701 2 500 TRSF

Did you try what I said with a butt set on the line and confirm that cid is being sent? Simple first step

The cid trunk setting is what you need to enable on each line. It will be in the 400's somewhere if it's not 425.
You don't need a 2bri card unless you have the rnis lines.

What country did you select when you setup the system?

Mmc601 is where you add/remove members from the ring groups.
500 is the default ring group.

By default they will be set to ring group 500 for all times of the day. So you shouldn't need to change it.

yes I have already tried to connect a telephone with LCD directly to the analog line and it shows me the number of the caller (incoming call)
ok I will try with another analog phone with a display with the MMC601 to see if it will display the CID because I do not have a digital display (LCD) phone (DS/ITP-5000 Series Phones or 1.2.1 DCS Euro Phones)

There's another setting to display cid on analogue phones.
It's in mmc300 from memory, called something like cid to slt or cli phone

How did you program it with a keyset if you don't have a digital display set ? you mentioned you programmed with a digital keyset and now you don't have a digital display set? I'm confused

I have a digital phone (samsung DCS 6 keys) I don't have another phone, I suspect that the problem comes from the digital phone

Why would the 6 key set be the problem?If the display works then it shouldn't be the problem. I assume the 6 key set has a display?

The set you are trying to show call display on must ring on the incoming call to show cid. Otherwise it won't see the call display information unless you transfer and release a call to the station.

yes it has a display but it does not show me the cid but only 500 in the first line and 701 in the second line

500 is the group it is ringing and 701 is the trunk number. The manual you linked may not have the same mmc's that you need . Depending on what you have set in mc119 that could be cid working properly if you had line 1 set to display GroupName and line 2 set to display Trunk Number


Below is the North American mmc's needed to get it working. Yours may be different but the mmc names are probably similiar.


You are looking for :


MMC: 414 ASSIGN CALLER ID / ANI TRUNKS

Set each trunk ie 701 and 702 to CID Trunk





MMC: 312 ALLOW CID / ANI

Each extension that you want to get cid must be set to CID ALLOW under RCV (Receive)



MMC: 119 CALLER ID / ANI DISPLAY
Under CID DISP Choose what you want to see on the first display line ie Number first

Choose what you want on the second line of the display ie Name First

I chose Egypt because I did not find my country MOROCCO (MMC812), can the problem come from that.
I found in the installation manual officeserv 7030 The base board is equipped with switches SW1 to SW8 with the following configuration:
SW5, SW7, SW8: Reserved for future use (OFF recommended)
SW6: IP address Setting
- On: Default factory setting address
- Off: User setting address
SW1~SW4 The pins set the system's country code
so how can I place the last 4 to have my country MOROCCO

do i have to upgrade firmware of officesev 7030 ?

Considering no one knows what software version you are running how can we tell?I highly doubt anyone here can tell you if Morroco is a valid country to the system.If it was me I would choose a country that has the same public telephone interface ie ring voltage cid parameters as what you have.
If Morocco is not a country in mmc812 then who knows. I just looked at a OS100 older system and Morocco is a choice in mmc812. I don't have a 7030 running at the moment to look

I finally solved the problem, the mistake I made is that I based myself on the 7000 series programming manual.
what I did is when the phone asks me for the program number after I log in as a technician (MMC800), I scrolled with the volume button until I found the program 414 ( cid trunk ) which was on normal and then I changed it to CID TRUNK
TRSF 800 PASSCOD 1 SPEAKER 414
[701] CID TRUNK
CID TRUNK
also MMC119
RING LINE1: (NO DISPLAY) changed to (CLI NUMBER FIRST)
Thanks to everyone who tried to help me.

Mmc codes are different in some countries. This is why finding a manual on google may not be correct for your country.
Also depending on the system version there could be differences to the manual.

Also if you change mmc119 to cli name first, you can program names against numbers in mmc728 which will then display. If no name is programmed it will show the number.