I have an Axxess 11 system with EM and Contact Center Suite 4. I am trying to figure out if there is a way to monitor how many voice ports are being used.
We have a call center and customers get a prompt(Thank you for calling blah blah) when they call in. I need to know when we are hitting capacity and how often. Is there anyway I can do that.

Go to Voice Processor / Report Parameters / Manual Report Generation / Report Selection / Application and Channel Statistics.

F1 is your friend from there.

You could also configure the system to email you automatic reports of channel statistics.

Thanks that helped. Now I just have to figure out why it's only using 8 of the 16

Are you sure you have 16?
If you're sure, go to Voice Processor\Timers and Limits\Number of Voice Channels. Make sure this says 16.

Looks like we missed some settings on the options card. Vendor took care of it.