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Joined: Oct 2007
Posts: 19
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OP
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Joined: Oct 2007
Posts: 19 |
I have an Axxess 11 system with EM and Contact Center Suite 4. I am trying to figure out if there is a way to monitor how many voice ports are being used.
We have a call center and customers get a prompt(Thank you for calling blah blah) when they call in. I need to know when we are hitting capacity and how often. Is there anyway I can do that.
Inter-Tel 11.01
Contact Center Suite
Intelligent Router
Enterprise Messaging 11.01
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Joined: May 2009
Posts: 1,198
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Go to Voice Processor / Report Parameters / Manual Report Generation / Report Selection / Application and Channel Statistics.
F1 is your friend from there.
You could also configure the system to email you automatic reports of channel statistics.
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Joined: Oct 2007
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Thanks that helped. Now I just have to figure out why it's only using 8 of the 16 
Inter-Tel 11.01
Contact Center Suite
Intelligent Router
Enterprise Messaging 11.01
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Joined: Sep 2005
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Are you sure you have 16?
If you're sure, go to Voice Processor\Timers and Limits\Number of Voice Channels. Make sure this says 16.
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Joined: Oct 2007
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Looks like we missed some settings on the options card. Vendor took care of it.
Inter-Tel 11.01
Contact Center Suite
Intelligent Router
Enterprise Messaging 11.01
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