I am the most computer literate in the office so I have been volunteered to install and maintain the Partner II System. My problem is that I have set the fax on extension 27. Assigned Line 5 as the fax line. I can send faxes all day with no problem, but an inbound call to the fax line results in a ring on the inbound phone and no answer on the Partner System. Out bound the Line 5 light is red inbound no light goes on on the line 5 button. I have gone through all of the suggested steps in the manuals with no luck, The fax machine is an HP Laserjet 3200 (multifunction machine) it runs fine on a dedicated line. Any help would be much appreciated.

did you assign line 5 to x27 program 301
and do you have line 5 ringing x27 and not
the other phones
also take all the other lines off x27
same program
if you call x27 does the fax answer ?

How are you calling into the newly installed fax line? if you are just grabbing an available line at another ext i believe the system will handle the call as voice call not hearing a cng tone. try having another know working fax call it. Also good idea to set ring count on fax machine to. just a thought Good Luck.

oops- that set ring count on machine to 1.

i believe the system will handle the call as voice call not hearing a cng tone.

The PII does not detect CNG tones so it has no way of knowing that it is a fax call. You either have to set up a dedicated line that will ring only the fax extension (if you want to use the line also for outgoing voice calls) or manually transfer the call to the fax extension when you pick up a ringing line and hear the CNG tone. Partner Messaging, PMVS or an ASA/DXD card will do this automatically (with ACS R.3 or later) but not any Partner system by itself.

I wouldn't even make x27 a fax extension(#601). The Partner system uses an obsolete "fax management system" that is supposed to tell you when the fax machine is out of paper. Exactly how this is supposed to work has always been a great mystery. I remember looking into this many years ago and I believe there were proprietary fax machines made also by AT&T that would communicate this information. That's not going to happen today.

Do what KENB says, assign line 5 to x27 (Line Assignments #301). You can assign it to other extensions if you want to mak outgoing calls on it. Make sure no other lines are assigned to x27 though.

Now, make line 5 ring only on x27. (central telephone program) Immediate ring on x27, no ring on any others.

You should be able to intercom x27 and have the fax pick up. When a call comes in on line 5 it should not ring anywhere and be picked up by the fax. The line 5 button on any extension that you have it on will indicate ringing then go steady red when the fax machine picks up.

And, yes, I would set the ring count on the fax machine to 1 ring also. No sense in allowing the line to ring more than that.

-Hal

I would go ahead and assign the other lines to Ext. 27 as well, set them to NO ring, and set the ALS to 5-4-3-2-1. That way, if someone is making a voice call on line 5, the FAX machine (Ext. 27) can still send out a FAX using one of the other lines.

As usual another good idea from TTT.

-Hal

Thanks for the suggestions, but still no joy. Here is where I stand. I have set the fax to answer on 1 ring as suggested. I have assigned line 05 to extension 27 which is assigned as the Fax extension. I have set the ring to Immediate Ring. I still cannot get the fax to pick up the calls however. Again the fax works when hard wired to an external line.

Now I have another issue. When I first set up the system I had no poblem programming the buttons on the phones for DND, redial etc. Now none of those buttons work and I cannot program any new ones. I tried a 989-clear and although it said it was resetting it did not. I do not really want to reset, but it looks like that may be all I can do. Any other suggestions?? Thanks in advance guys.

Has to work but it could be your problems are related. What happens if you plug a standard single line phone into the x27 jack instead of the fax? Intercom 27 and it should ring. Now call line 5 and only that phone should ring again. If this doesn't work something is wrong, if it does the fax should pick up.

From the sound of your not being able to program buttons your fax programming may not be working either. If 98925327 is not helping I'm thinking your problem is because your PII is toast.

-Hal

Well 989 CLEAR does work after all. It turned out to be one of those ID10T errors. I kept forgetting to put a # in front of the 989. Just when I did not need it to work it did and I started over. I have not tried the single line phone yet, perhaps tomorrow morning. So here is the next bit of info. According to the manuals, my system speed dial numbers are 20 through 79. However 20 through 59 give me an error whenever I try to type them in when programming the Speed Dials. Feature 2 errors before I get the 0 or any other number. However Feature 60 gives me F60 on the display. For Kicks I followed it with 1-800-xxx-xxxx and it took it. So now I have speed dials from Feature 601 through Feature 618 programmed. Go figure. I am truly frustrated about the programming aspect of the system, but when it works it does fine. Any other suggestions will be appreciated. Thanks to all for all the help thus far.
defaultphoneguy
-Hal [/B][/QUOTE]

However Feature 60 gives me F60 on the display. For Kicks I followed it with 1-800-xxx-xxxx and it took it. So now I have speed dials from Feature 601 through Feature 618 programmed.

Sounds like you have an ACS not a PII to me. What does the display say when you do Feature 59?

-Hal

I am by no means a tech so please don't talk tech to me. I'm just wondering if someone has a thought about what's happening with my Samsung fax machine and my PartnerPlus.

I had a fax machine in a jack that comes after the Partner system. It works just fine. When I connected the new Samsung it wouldn't ring, therefore wouldn't receive. It got an outgoing dialtone just fine.

Hooking up the Samsung to a line (different line) BEFORE the PartnerPlus system -- it works like a charm. I'm just not sure why one machine would be fine with the system and another, in the same jack, wouldn't be.

I've ordered a different brand and I'm hoping that works as did the original machine. If it doesn't I guess I'll have to get my tech to come out and make that jack BEFORE the system.

I'm still confused, however, and would love any thoughts as to why this happened on the Samsung. I'm afraid I know nothing about how the jack is programmed. (Actually, I know nothing about a lot of things.)

Thanks,

Larry

if you look at posts above and hal biss post of
4/24 it seems to be your situation

Why dont you follow those steps and post back .

I guess I deserved that answer, posting in a tech forum. I'd have no idea how to reprogram any of my phones. My question, I thought, was simple. Fax machine A works (rings), B doesn't (but does when it's BEFORE the Partner System.) What about these machines could be different and cause that.

This will be my last pester since I don't want to deserve more.

Sorry i thought since you were responsible for the partner you had books and some knowledge
of the system .

so back to square 1
i would look thru the programming parameters of the fax and see if there are changes you could make and play with those changes 1 at a time

you did say its ext 27 plug in a single line
home phone and call x27 to see if it rings
also call the fax number and see if it rings.

also is there a voicemail on your system ?

also when you call the fax # does it just ring
with no answer?

I know nothing about ext. 27. The point is it doesn't even ring. The other fax machine rings and answers, plugged into the same jack. The new Samsung obviously won't answer if it doesn't ring.

I get outgoing dialtone and can make calls from that machine. The moment the Samsung is plugged into a jack that's wired BEFORE the system, it rings like a charm.

There's nothing I can see in the programming of the fax machine that would make this happen or not. Obviously, ringers are turned on, etc.

You said you get outgoing DT. Is it system DT or is it the outside CO dial tone? Easy to tell, just dial one of the two digit extensions and see if it rings. If not it's CO dial tone to prove dial a 7 digit outside number see if it rings. Could be you're working through a stick and your fax has to be programmed for it work through the stick. Word of advice, don't get ticked at those trying to help they have to understand your problem first. Just be patient someone will figure it out for ya.

i guess the best bet is you already have another
machine coming if it does the same call in a tech to check the programming on your partner or put the fax line directly to the jack .

sorry about the confusion with the x27 its been
a very long day

good luck

Hi Larry - The Partner's ring generator doesn't make a nice rounded sine wave, like the phone company's does, it's more of a square wave. Point is, I have seen some devices that simply don't "like" that type of ring voltage, and won't ring from it. If you know the extension number of the port that you are using, you can call it directly on the Intercom from another phone. This will bypass any possible programming error (but I don't think you have any, based on the old fax machine working fine in the same jack). I think that you're just out of luck using this particular machine.

Ken, TTT -- thanks for chiming in here. Ultimately, I think TTT is on the same trail that a friend of mine suggested. Ring voltage. Like the Samsung, I prefer curvier things myself. Let's hope the new Brother will appreciate the "squareage."

It's not even necessarily the waveform, the ring voltage is lower than what is normal for a POTS line. I've had this cause trouble with Viking products, particularly their elevator and door phones. Funny thing is Viking made the Partner doorphone for Avaya (now they are made by Bogen) and even it wouldn't pick up when you called it.

-Hal