We have a Partner ACS phone system with a 4 port voice mail module.

Suppose a caller is transferred to an incorrect voicemail box or accidently presses the wrong extension choice. Is there a way for the caller to back out of leaving a message and select a different extension? (Without hanging up and placing a new call.)

Thanks in advance for your help.

*8 and the extension number. It's in the book.

-Hal

If it's Partner Messaging (4 port voice mail module), you can set the Personal Operator of a mailbox to an extension that is directed back to the Auto Attendant. If it's VS mail, 0 can get the caller back to the Operator or a specific extension.

(For PVM PC-Card mail, you have to add a "#" after the "*8-Extension Number")

I think of it as *T, for Transfer. Those keys weren't chosen randomly. Each has a meaningful mnemonic.