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Joined: Feb 2006
Posts: 15
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Joined: Feb 2006
Posts: 15 |
We have a Partner ACS phone system with a 4 port voice mail module.
Suppose a caller is transferred to an incorrect voicemail box or accidently presses the wrong extension choice. Is there a way for the caller to back out of leaving a message and select a different extension? (Without hanging up and placing a new call.)
Thanks in advance for your help.
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Joined: Feb 2005
Posts: 12,344 Likes: 3
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Joined: Feb 2005
Posts: 12,344 Likes: 3 |
*8 and the extension number. It's in the book.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jul 2001
Posts: 3,344 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,344 Likes: 10 |
If it's Partner Messaging (4 port voice mail module), you can set the Personal Operator of a mailbox to an extension that is directed back to the Auto Attendant. If it's VS mail, 0 can get the caller back to the Operator or a specific extension.
(For PVM PC-Card mail, you have to add a "#" after the "*8-Extension Number")
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Joined: Jan 2007
Posts: 1,951 Likes: 2
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Joined: Jan 2007
Posts: 1,951 Likes: 2 |
I think of it as *T, for Transfer. Those keys weren't chosen randomly. Each has a meaningful mnemonic.
"Press play and record at the same time" -- Tim Alberstein
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