I have a customer with an SBX IP 320 ver. 3.5 with voice mail. They called and said that they are trying to forward a message from one box to another, but when they dial 6 and the extension number, it says "time has expired". I have not seen this before. Anyone know what I am missing?

Once again the user is either adding a key or missing a key. Note step 3

Forward a Message (using 24-btn digital phone)
While listening to a message:
1. To add a comment to your message
use the “Navigation” button to select
the “Add” soft key, record your
comment, and press # … the message
will replay, including your comment.
-or-
To forward message “as is” press 6.
2. At the prompt, dial the station number
where you want to send the message.
3. When prompted (if greeting exists):
• Press 1 for regular delivery
• Press 2 to mark urgent
Note: Only 8-hour voice mail systems
retain forwarded messages.

Thanks Derrick, I will see what I can find out this morning.

Um, nope, Duh moment here, or there, she was trying to transfer to a user that does not have a mailbox........