System: MICS 7.1
VM: NAM 4.0.04C
2 problems.
1. can anyone help me out with this one. AA Table 1, Tree 1 set to answer after 4 rings. Caller dials an extention, ex. 224. 224 rings 4 times and caller returns to AA. Call forward no ans. set to 4 rings to Voicemail DN 285.
Mailboxes are set up with correct extentions. COS. 1.
Tried both, Return to AA Yes and No.
Tried AA Menu Prompt yes and no.
No DRT
Callback set to 6 rings.
Seccond problem.
when in AA, press 1 for company DIR. ex.
for John Smith, dial 226.
Caller dials any ext. and menu repeats. You must press * then the extention....
Any thoughts????
Thanks!
Tried both, Return to AA Yes and No. (This only gives the caller the option of returning to the AA when they hit the * key.)
Tried AA Menu Prompt yes and no. (This is only to detinguish whether it's the canned prompts or yours)
Therefore neither of those will do anything to solve your problems.
Had that problem, let me think about it. I'll post later when I remember.
Hi.
are any of these extensions set to appear and ring,are your mailboxes initialized.
if you dial feature 985 what dn does it show
#2.your option 1 set it as a menu only a menu you can dial an extension but then you must create a path11 set it as an info box.just record dead air for a second.cause when building a menu it needs to see a path,that will solve your problem
Just a quick thought....
Are you sure that your "directory" is in the AA and not in the "Company Greeting"? That would explain why callers would have to dial the * key....to get into their mailbox when calling from outside to get their mail messages.
No these extentions do not have line appearanc, F985 shows 285. and all the mailboxes are initalized.
The dir. is set as "info" in the ccr tree 1 as option 1.
Trying some more things...
Call Forward Busy is set to none.
make a call on 224 so it is busy, call in and dial 224, right to voicemail. This is with only one intercom.
Add seccond Intercom and rings 4 times, returns to AA.
like i said info box you must hit *wich brings you to main menu then hit the extension do it as a menu.
Oh not sure if the nam has this option but in the call pilot it has the call screening option wich will bounce you back also try changing the cos of mailbox 100
Feature 984 to forward to vm. Same..
And Internal call rings 4 times and goes to the mailbox.
This problem in happening on all 7 lines.
Change Callforward no ans. to to rings and same. Back to AA.
You can't dial from info ext.number that is why its asking you to dial * key to go back to Manue. You can assign 1 as a Manue then record sialens as a Greeting for 1 sec. In this case anybody can dial an extension.
have you tried a grace reboot,sometimes makes wonders
If Internal calls work fine then your Integration is no good or in your mailboxes you don't have an extension assign to it.
Cant think of the Feature Code or password. i think it is F919. Thats the only one showing below 980. Can you please send me this information?
Changing the info to a menu, adding 11 as the info worked. Thanks.
Vad, both the MICS and NAM were defaulted this week for the system upgrade. the mailboxes do have an extention, do you think defaulting and reprogramming will do the trick? Or is there some other way of doing it?
Ithink something went wrong during an upgrade. Integration is not working as you can see. I would try to Default it and start from scratch. Unfortunatelly there is no other way.
Thats what my thoughts were when my customer call me today
Thanks for the help.
UPDATE!!
If this helps anyone who can help me...
After removing all call forwarding, the calls are going to the mailboxes but the sets ring too many times.
This is weird.
System: MICS 7.1
VM: NAM 4.0.04C
I'm surprised the NAM boots at all.
Minumum NAM rev for MICS 7.x is 4.1. This is probably causing you an integration issue.
It seems the NAM is a lower release than it should be for that MICS. Check for compatability issues. It has been a while but after upgrading a MICS to 7 I had problems with DID calls ending up in the AA instead of the person's VM. There is a "redirect to vm" patch that I had to load in the NAM to resolve this. The NAM was also a 4.x. I have this file if needed.
Marv,
I always was sure that NAM 4.0.04C that all you need for Integration with 4.1 and up. I guess i was wrong.
Thanks all. I will try some things on Monday night. I will post the results.
For the heck of it try setting Tree 1 to answer at 3 rings.....
1. can anyone help me out with this one. AA Table 1, Tree 1 set to answer after 4 rings. Caller dials an extention, ex. 224. 224 rings 4 times and caller returns to AA. Call forward no ans. set to 4 rings to Voicemail DN 285.
Set CFNA to nothin' honey...