Hi PPL,

Working on a bcm with a third party voicemail system. standard old pc type. The issue is, the vm is not seeing the calling party disconnect when a caller hangs while still in the que. VM port just sits there held. When monitoring it with the buttset and looking at it with a meter, I see no current change or signaling of any type.
One more thing. the pbx is located in one bldg and the vm in another via UG with those isolation blocks. Anyone ever have dissconnect problems in the enviorment i've described? unusual i know.

thanks, Dave.

The BIG question: Why aren't you using the BCM Voice Mail. It is there to be used. It is built into the BCM. It works.

To try to answer your question, how is it interfaced to the 3rd party VM ?
Are you using non-disconnectability units called ATA's??
You should be using the VMI (Voice Mail Interface) Units.
https://www.allnt.com/customer/prod...OVADID=4308280021&OVKWID=43356332021

Give more info.

Humm - next question is: Anyone know if the VMI is compatible to the BCM??

the system is in use by several taxi companies.. the IVR que system is used by just one of those companies.the bcm system is fine and is in use by the two companies. There are no ATA's in the mix. VM is running on 4 analog ports. from the bcm and again...there is prob 150-200ft between the two.

There is no VM integration can be done on Analog ports of BCM and they don't provide disconnect signal of any kind. You can't make a third party VM work with BCM unless its designed specifically for it.

vad60

haha..ya...ty...did more research and come to find out...IT NEVER WORKED...
I didnt install the system, but after talking with other techsupport ppl...we found the same info.

Thanks for the second opinion...thats exactly why i came here....things just didnt jive from what i was hearing from the customer.

Note to self: some customers lie.

thanks again.
davtek

Better note to self: NEVER trust what a customer says. ALWAYS verify yourself.

I've seen third party IVR work on digital ports on Norstar products; never met the same set up on a BCM.

For Quebec people, it's Jean Coutu drugstores using external IVR servers on CICS.

i have done 2 jean coutu in gatineau worked well then started having problems they were addament it was the cics they finally sent me another pc works fine keep in mind these ivr's are built and programed by it guys and they never can do wrong

well said

Those pharmacy IVRs are in front of the the telephone system. They will work with any system.

I'm not sure I get what you mean; in Jean Coutu you have to set up 4 digital ports with the lines in ring only on these "extensions"; how can it be in front of the KSU?

I guess you've installed something different. The ones that I have done go inline with the POTS lines to take prescription renewals. If you want to talk to a human you zero out and the IVR passes the call to the pharmasist by ringing the CO ports. Kind of like the old style call sequencers.

okay, thanks for the explanation; makes sense.