EMP & Lightning Home Surge Protection
EMP - Click Here!
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Dec 2002
Posts: 104
Member
OP Offline
Member
Joined: Dec 2002
Posts: 104
Hi PPL,

Working on a bcm with a third party voicemail system. standard old pc type. The issue is, the vm is not seeing the calling party disconnect when a caller hangs while still in the que. VM port just sits there held. When monitoring it with the buttset and looking at it with a meter, I see no current change or signaling of any type.
One more thing. the pbx is located in one bldg and the vm in another via UG with those isolation blocks. Anyone ever have dissconnect problems in the enviorment i've described? unusual i know.

thanks, Dave.


Constant motion
Advertising Sponsor Spot 2
Joined: Dec 2003
Posts: 2,082
Moderator-Nortel
Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,082
The BIG question: Why aren't you using the BCM Voice Mail. It is there to be used. It is built into the BCM. It works.

To try to answer your question, how is it interfaced to the 3rd party VM ?
Are you using non-disconnectability units called ATA's??
You should be using the VMI (Voice Mail Interface) Units.
https://www.allnt.com/customer/prod...OVADID=4308280021&OVKWID=43356332021

Give more info.

Humm - next question is: Anyone know if the VMI is compatible to the BCM??


If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: Dec 2002
Posts: 104
Member
OP Offline
Member
Joined: Dec 2002
Posts: 104
the system is in use by several taxi companies.. the IVR que system is used by just one of those companies.the bcm system is fine and is in use by the two companies. There are no ATA's in the mix. VM is running on 4 analog ports. from the bcm and again...there is prob 150-200ft between the two.


Constant motion
Joined: Feb 2007
Posts: 2,473
Member
Offline
Member
Joined: Feb 2007
Posts: 2,473
There is no VM integration can be done on Analog ports of BCM and they don't provide disconnect signal of any kind. You can't make a third party VM work with BCM unless its designed specifically for it.

Joined: Dec 2002
Posts: 104
Member
OP Offline
Member
Joined: Dec 2002
Posts: 104
vad60

haha..ya...ty...did more research and come to find out...IT NEVER WORKED...
I didnt install the system, but after talking with other techsupport ppl...we found the same info.

Thanks for the second opinion...thats exactly why i came here....things just didnt jive from what i was hearing from the customer.

Note to self: some customers lie.

thanks again.
davtek


Constant motion
Joined: Jun 2006
Posts: 8,712
Likes: 1
Moderator-Nortel, Computers, General
*****
Online Content
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,712
Likes: 1
Better note to self: NEVER trust what a customer says. ALWAYS verify yourself.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Joined: Oct 2008
Posts: 240
Member
Offline
Member
Joined: Oct 2008
Posts: 240
I've seen third party IVR work on digital ports on Norstar products; never met the same set up on a BCM.

For Quebec people, it's Jean Coutu drugstores using external IVR servers on CICS.


Yes, I'm a frenchie; have a problem with that?? Well, I do!!
Joined: Jul 2005
Posts: 1,829
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 1,829
i have done 2 jean coutu in gatineau worked well then started having problems they were addament it was the cics they finally sent me another pc works fine keep in mind these ivr's are built and programed by it guys and they never can do wrong

Joined: Oct 2008
Posts: 240
Member
Offline
Member
Joined: Oct 2008
Posts: 240
Quote
Originally posted by sentrex1:
it guys and they never can do wrong
well said


Yes, I'm a frenchie; have a problem with that?? Well, I do!!
Joined: Oct 2005
Posts: 4,681
Member
Offline
Member
Joined: Oct 2005
Posts: 4,681
Those pharmacy IVRs are in front of the the telephone system. They will work with any system.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
Page 1 of 2 1 2

Moderated by  MooreTel, NTlayoff 

Link Copied to Clipboard
Advertising Sponsor
Most Recent 5 Post
Samsung Tech Support
by kevinoffsite - 05/10/21 05:41 PM
Saying good by to all the rest of my toshiba
by SSPhone - 05/07/21 04:28 PM
IP Office 500 V2 crash
by Mercenary Roadie - 05/07/21 08:24 AM
Random characters on screen
by dougster - 05/06/21 06:49 PM
How to subscribe to get full access.
by Ruben - 05/05/21 09:29 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,378
Posts639,667
Members49,456
Most Online5,661
May 23rd, 2018
Today's Birthdays
BGarner, crxtion, lamont, S-ROBEY
Newest Members
R&j, Andrea Sau, eos90066, Sonic, ERA
49,456 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
defencebyte.com
Antiransomware
Global Test Supply
Top Posters (30 Days)
dexman 44
pvj 18
Ruben 15
bditech 11
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
www.aweber.com
landing page builder
Linked Banner to your Product or Website
NordVPN
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
24 members (Curlycord, Skunky, Meyery2k, mdrmdr, BobRobert, Mercenary Roadie, mongo5150, nortelvoip, RATHER BE FISHING, Yoda, newtecky, Touch Tone Tommy, dexman, justbill, BrianS, sundance, dougster, johno, Professor Shadow, JBean3329, nfcphoneman, Ruben, FoneJacker, BTS01), 344 guests, and 61 robots.
Key: Admin, Global Mod, Mod
vpnproxymaster
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud