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Posted By: Barry Norstar Nam - 09/27/11 07:04 AM
Have a NAM on the wall at home, seems to be OK, but calls in don't go to mailboxes but loop back to the main menu.

I understand there's a fix for this. Does anyone know?

NT5B74AAAZ NVM 4.0.04A
Posted By: sentrex1 Re: Norstar Nam - 09/27/11 12:22 PM
in capabilities make sure forward no answer is set to the vm dn
Posted By: conxtel Re: Norstar Nam - 09/27/11 01:14 PM
Check Forward No Ans rings against DRT rings,, they will conflict. Calls will go to General Delivery mailbox if DRT timer is lower (or the same) as No Ans timer.
Posted By: Barry Re: Norstar Nam - 10/01/11 02:30 PM
No, it's something else.

The call loops back to the main menu regardless of CFNA to VM DN, or DRT.

I heard there was a fix for this problem.
Posted By: jsaad Re: Norstar Nam - 10/01/11 05:52 PM
what type of KSU and software version of KSU?
Posted By: Old blond hippity hopping Bunnie Re: Norstar Nam - 10/02/11 10:32 PM
Have you looked at Common Settings, Control Sets?
Posted By: Curlycord Re: Norstar Nam - 10/27/11 08:49 AM
Did you fix?

If your phone system is 6.0 or higher you will need to upgrade the NAM to 4.1

Or run the REDIRECT patch for NAM.
Posted By: telemarv Re: Norstar Nam - 10/28/11 09:08 AM
10:1 odds this a MICS running 5.0. Patch the NAM.
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