We are in a rural area where people will pay for quality but keeping costs down are #1 priority. Since it is small there has been little need to offer VOip or spend the resources to come on line with it. One of my salespeople thinks now is the time to spend money on getting trained, parts in stock, etc even though very few people need or want it. He asked today why shouldn't we do this? Why carry one product over the other feature and price wise? What are their downfalls?

Any help would be appreciated. Brian