Ok, User has a XTSc-IP with in-skin flash voice mail (VM1B).

Everything seems to work fine EXCEPT you can't dial into Voice Mail with a VM group pilot number (440). Flash 65 shows it is set up correctly. Flash 40 shows: V440N S100D which I believe is correct. You can get in by dialing an actual mailbox number, like 108, 109, whatever, and get to the admin box 15-00 king of a "backdoor" way. But you cannot simply dial a VM pilot and get there. If you dial 440 the LCD of the shone shows the switch is dialing the Voice Mail, and it rings' but the VM (440) never answers.

When an outside CO line rings in and it is forwarded to VM by night service the VM never goes off hook. It just keeps ringing. No delay is set.

Any ideas?