I've been trying for over two months trying to get the telco to update the E911 reporting address on a circuit. When I moved them from an ILEC to CLEC two years ago, it took two months for them to finally get it updated (and for the longest time a test call reported simply blank information to the operator.)

When they moved buildings in November, it took the telco a month to install a new circuit (even though they had three months notice) yet still had the old address (9 miles away) on the new circuit.

I'm tired of waiting on Frontier because they're too stupid to figure this out apparently. I have a large email paper trail showing the correspondence on this.

What government agency should I be contacting to light a fire under Frontier? They do not seem to care and the account rep is as useful as a beach ball in Antarctica.

Cheers!

Jeff
Lead Field Engineer, MSCNS