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Joined: Feb 2010
Posts: 339
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OP
Member
Joined: Feb 2010
Posts: 339 |
I have a customer with a one cabinet 200Elx with a PRI card. The system just started intermittently not displaying the orbital park id and just put the call on a soft system hold and the customer had no way to get the call back except wait for it to recall. Then the system will normally display the park id number if parked. There is no rhyme or reason as to when it fails that I can find.
Any suggestions?
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
New hire at the customer (OR long timer shouldering more responsibility)? How many have actually PERSONALLY had the problem?
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Feb 2010
Posts: 339
Member
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OP
Member
Joined: Feb 2010
Posts: 339 |
The main operator, her back up and the IT guy have experienced the problem.
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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