call pilot 150|Sundance Business VOIP Telephone Help

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call pilot 150 #139648 07/14/08 06:25 PM
Joined: Nov 2005 Posts: 323 Los Angeles srd1 OP Member
OP srd1 Member Joined: Nov 2005 Posts: 323 Los Angeles	Having intermittent problems: People leave messages in any mailbox and customer cant hear message. Also , some times calling party is leaving a message and Call Pilot recording comes on and basically that says caller is not talking loud enough. Both of these problems are fixed by un plugging call pilot and then plugging back in. Any ideas as to why this is happening?

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Re: call pilot 150 #139649 07/15/08 12:22 AM
Joined: Aug 2006 Posts: 254 Grand Rapids, MI pts technician Member
pts technician Member Joined: Aug 2006 Posts: 254 Grand Rapids, MI	Standard first answer - Is the CP on the latest version (31.10.23.22)?

Re: call pilot 150 #139650 07/16/08 08:29 AM
Joined: Jun 2007 Posts: 40 Alabama tjk78 Member
tjk78 Member Joined: Jun 2007 Posts: 40 Alabama	Sounds like software corruption to me.

Re: call pilot 150 #139651 07/31/08 07:31 AM
Joined: Nov 2005 Posts: 323 Los Angeles srd1 OP Member
OP srd1 Member Joined: Nov 2005 Posts: 323 Los Angeles	CP is 100, not 150, sorry. Revision is 2.1. Main problem lately is caller cant hear greetings, also when I dial feature code to get into MB, cant hear anything, greetings etc.. Unplug CP, then plug it back in, everthing then works. Could it be power supply going bad. I had issue once with a Nam and plugging it into different UPS seemed to stop this type of problem, but I tried that with this also and it is not helping on this CP. Im wondering if I plug this into its own UPS, if it will help solve this issue.

Re: call pilot 150 #139652 07/31/08 11:15 AM
Joined: Jun 2006 Posts: 8,732 Likes: 2 Cookshire-Eaton MooreTel Moderator-Nortel, Computers, General
MooreTel Moderator-Nortel, Computers, General Joined: Jun 2006 Posts: 8,732 Likes: 2 Cookshire-Eaton	First thing I'd do is change the power supply. Go from there. Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!

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