atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems OS100 Manager download Fails?

Hi! Any idea why the office serv 100 manager download fails to setup on my laptop xp pro sp2?? :shrug: Is possible i have to remove the older PCMMC Program 1ST.?? Thanks

I have not had this problem as of yet but it is possible you need to remove the old versions before moving forward.

I have removed older PCMMC sortware, still won't setup Lauchpad error Shows :SetupDll\SetupDll.cpp(2198) Papp: office Serv Manager Launch Pvendor:Samsung Electronics PGuid:$9.10.429@windows XP Service Pack 2 (2600)BT_Other 0.22 Error 5002 THIS ERROR HAPPENS ON MY DESKTOP AND MY lAPTOP.?? :bang:

I think that is an InstallShield error. Could be your antivirus software interfering with the installation, or a previous incomplete installation/uninstallation.

Try the install with antivirus disabled, obviously disable for the minimum length of time needed to try the install and don't use other programs with it disabled.

Alternatively, if you are happy poking around in the workings of Windows, look in the "C:\Program Files\InstallShield Installation Information" folder. There are likely to be a bunch of folder names which are GUIDs in the form {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx} - have a look through all of these for setup.ini files and check the contents for a mention of Samsung Officserv. For any which do rename the folder, just add an extra character to the folder name so it can easily be restored, and try the install again.

Note that deleting or editing these folders or their contents will make it impossible to remove or repair the program which created the folder so make sure any changes you make can be reversed.

Thanks tdw42, i can't seem to find that folder ,i may not be in the right area??

Can you post a screen shot of the error?

HI! Cit , my post above has the info that shows up with red x , i think it is INSTALLSHIELD WIZARD Problem , i am going to load it again on a 3rd desk top i have to see if it is something that got deleted when i was doing a system harddrive cleaning with spybot etc. Will update post, if anyone has other ideas feel free. Thankss

It's a hidden folder, you can either paste the path into the Address bar of Windows Explorer, or under menu Tools, Folder Options select 'Show hidden files and folders' on the View tab.

HI! TDW42, thanks i found i the right folder but there is no PGUID : XXXXXXXXXXXXXXXXXXXXXXX # for samsung there?? I also loaded the OfficeServ Manager on 3rd computer still the same problem ?? What da LLEH! Is going on?? I will give this a rest fo now!! Thanks everyone i know i will figure it out eventually but i may retired by then.

OK, in that case there aren't any partially installed/uninstalled versions of OfficeServ Manager hanging around. Have you tried doing the install with any antivrius turned off ?