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Joined: Apr 2011
Posts: 200
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OP
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Joined: Apr 2011
Posts: 200 |
Dear all
OS7030 VM after main greeting i need to ring directly to the desired ext or operator. at this moment it says TRANSFERING TO EXT 500, Customer does like that,
ANY HELP AVAILABLE
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Eclass - remove blind xfer prompt, and probably target herald prompt as well
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Joined: Apr 2011
Posts: 200
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OP
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Joined: Apr 2011
Posts: 200 |
Blind xfer use if caller enter ext no.
if caller does not dial any digit (NO ENTRY) still prompt TRANSFERING TO EXT 500 coming???
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Joined: Jun 2005
Posts: 574
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Joined: Jun 2005
Posts: 574 |
look in herald target for extn 500 beleive its promt 739 ?
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Joined: Oct 2008
Posts: 49
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Joined: Oct 2008
Posts: 49 |
try using the Dial option. you can set a prompt before it transfers the call. this way you don't need to delete any prompts.
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Joined: Jan 2010
Posts: 31
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Joined: Jan 2010
Posts: 31 |
Record a name in mailbox 500: 'Operator" or "A Representative"
Thank you!
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Joined: Aug 2011
Posts: 219
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Joined: Aug 2011
Posts: 219 |
leave the ??? search EXT/MBX ??? in the INPUT TARGET options
heads up
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