|
|
Joined: Jul 2003
Posts: 1,231
Member
|
OP
Member
Joined: Jul 2003
Posts: 1,231 |
i got sent on a job to see what was the complaint. they tell me the system- sts, starts sending callers directly to the auto attendant rather than ringing the stations first. they power down the system and it works for a couple hours or so and then messes up again until they give another reset. im thinking the ksu. is there a chance this could be the vm card or trouble with the ac coming in. thanks dave ps vm is inskin flash drive.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
|
|
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
Have you checked the attendant phone to make sure night mode is not turned on?
|
|
|
|
|
Joined: Jul 2003
Posts: 1,231
Member
|
|
OP
Member
Joined: Jul 2003
Posts: 1,231 |
no the manager wouldnt let me do anything until he talked to the owner, and the owner didnt anser the call! only thing i got was from talking to him from behind the counter. didnt think to ask about night ser. would being in night service cancel when powered down.
|
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
I am not sure it cancels it or not but this is a mode change happening at the op station...I bet the dnd button is being pressed. The system isn't going to send calls to the AA unless it is programmed to do so for one ringing mode or more.
Last edited by Derrick; 01/29/13 01:07 PM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
|
|
Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Shouldn't this be moved to the Vodavi forum?
- Dave S. -
You can never appease your ideologue opponents.
|
|
|
|
|
Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
|
|
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
I never know Dave. Was it a Vodavi STS, or a Vertical STS?  Feel free to move it.
|
|
|
|
|
Joined: Jan 2013
Posts: 11
Member
|
|
Member
Joined: Jan 2013
Posts: 11 |
First thing we need to know is how the calls are routed. How many lines? what extensions should ring? Are all the ringing phones up? Check Co line ringing assignments. Flash 40 -page A -button 10 (button 19 to display extension to ring ) DO NOT JUST ADD ADDITIONAL STATIONS. Remove them and add them all over again.
-JEFF
|
|
|
|
Forums84
Topics94,294
Posts638,834
Members49,769
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
150
guests, and
363
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
