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Joined: Jan 2002
Posts: 462
Member
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OP
Member
Joined: Jan 2002
Posts: 462 |
Have a customer that wants to have his customers info POP up on their computers on incoming calls. What does he need to accomplish this. He has a IP Office Rel 8.1 configured as a Partner. Hehas 1416 sets. Does he have to upgrade to pref or ess or can he do it with what he has plus whatever software is needed. Thanks
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Download the user CD and inside it is the TAPI 2 software.
Just be sure to use ext number instead of user name in partner mode.
This will hand the call info off to a 3rd party software.
Last edited by mdaniel; 05/15/13 09:35 AM.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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