Avaya Definity Prologix G3csi V6
Handset: 6408D+

I have several users stating that they no longer get incoming CID name. They are getting the number fine, it is just not displaying the name. They state that "back in the day" they used to get both but, not now. Not sure if they have different phones or if it is something in the trunk-group.

Any help is greatly appreciated!

Thanks in advance...


Michael L. Gates


I DON'T LIKE PEOPLE PLAYING ON MY PHONE!! "I keeps it real"