Guess what I'd have to ask them is if the call isn't hitting their switch, then why are the callers getting an MCI announcement with an MCI trailer? Or are they saying this isn't an MCI announcment? I don't know MCI's trailers, but looks like what you gave is just area code and nnx. If it's their announcement, it's their problem. Also even if both your T's were busy your customers wouldn't get ACB announcment they'd simply get a busy signal.
Bill

If it's a LEC announcment, it's still theirs, they buy the trunks from the LEC's
forgot to add this. If they trap the trunks to your switch and don't see them hitting your trunks they have a problem...better start escalating, or change carriers.
Bill

[This message has been edited by justbill (edited June 10, 2004).]

[This message has been edited by justbill (edited June 10, 2004).]

Retired phone dude