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Joined: Feb 2006
Posts: 1
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Joined: Feb 2006
Posts: 1 |
Occasionally, when outside callers press tones to end a voicemail, or dial an extension for the automated attendent, the tones are not heard by the system.
Perhaps related, or not, our main console, on a Mitel Superconsole 1000, if we select a voicemail to go to directly, it hangs indefintely and never makes it to the voicemail. In the past, we have been able to dial directly to voicemail.
Lastly, if a caller selects from our directory by name, it goes straight to voice mail without ringing the extention.
Thank you in advance. DonM
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
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ok what type of system and what type of voicemail?
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Joined: Sep 2005
Posts: 2,049
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Joined: Sep 2005
Posts: 2,049 |
Do internal phones calling voicemail have intermitten issues ? Like passwords failing, messages not being deleted or saved ?
What is the console dialing or what fuction are they trying to complete ? I don't understand your post on the console . The sc1000 does have a tones button that must be used for dtmf features like autoattn .
The dial by name feature and sending it to the mailbox or transfering to an extension is a voicemail selectable option and should not be related to your PBX , depending on your type of VM system .
Let It Be , I live in a Yellow Submarine . SCCE
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