Occasionally, when outside callers press tones to end a voicemail, or dial an extension for the automated attendent, the tones are not heard by the system.
Perhaps related, or not, our main console, on a Mitel Superconsole 1000, if we select a voicemail to go to directly, it hangs indefintely and never makes it to the voicemail. In the past, we have been able to dial directly to voicemail.
Lastly, if a caller selects from our directory by name, it goes straight to voice mail without ringing the extention.
Thank you in advance. DonM
