situation :

I have a Remote Access Device installed on a CICS
When i Press Feature + code *** the phone display desapear for 4-5 seconds, and come back to the normal display ( time & date )

i tried to connect to the RAD directly from my PC with the remote tool, but it says that the RAd is not compatible with remote tools...

i dont understand, what i am suposed to do with a REMOTE access device if its not compatible

version :

cics 4.1
RAD 04B

i need help


MontrealTek, Telecommunication Technician