One of the staff at an off-site location just called to report the AA on their BCM400 is no longer answering inbound phone calls and they can't access their VM. Outbound calls are working fine. I tried pinging the BCM but get no response.

I was thinking of possibly rebooting the CallPilot side if possible independently of the entire BCM, but since I can't get to it remotely I'll probably be heading there this morning.

Is there a way to log in via a serial connection w/ the BCM running or will I have to reboot it and log in and try to access it that way? And if I can get in w/o rebooting the entire unit, is there a way to restart the CallPilot without rebooting the entire system?