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Joined: Feb 2007
Posts: 100
Member
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OP
Member
Joined: Feb 2007
Posts: 100 |
One of the staff at an off-site location just called to report the AA on their BCM400 is no longer answering inbound phone calls and they can't access their VM. Outbound calls are working fine. I tried pinging the BCM but get no response.
I was thinking of possibly rebooting the CallPilot side if possible independently of the entire BCM, but since I can't get to it remotely I'll probably be heading there this morning.
Is there a way to log in via a serial connection w/ the BCM running or will I have to reboot it and log in and try to access it that way? And if I can get in w/o rebooting the entire unit, is there a way to restart the CallPilot without rebooting the entire system?
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Nortel Phone System Service in Canada
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