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#135240 09/18/07 06:08 AM
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One of the staff at an off-site location just called to report the AA on their BCM400 is no longer answering inbound phone calls and they can't access their VM. Outbound calls are working fine. I tried pinging the BCM but get no response.

I was thinking of possibly rebooting the CallPilot side if possible independently of the entire BCM, but since I can't get to it remotely I'll probably be heading there this morning.

Is there a way to log in via a serial connection w/ the BCM running or will I have to reboot it and log in and try to access it that way? And if I can get in w/o rebooting the entire unit, is there a way to restart the CallPilot without rebooting the entire system?

GA
#135241 09/18/07 07:01 AM
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reboot..server is down..norstar still up is a sure sign..when u reboot whole system goes down there is no other way

#135242 09/18/07 07:24 AM
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Actually you could try to reset the voicemail by going into Administration, general, service manager, highlight voicemail and click restart. Not to say this will correct your problem, but it is an option before doing a reboot. smile


I know a little about a lot, and a lot about little.
#135243 09/18/07 10:55 AM
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Actually just got back from going onsite. Couldn't get in via it's ip address so I attached a serial cable and used hyperterminal. The message on the screen said:

<font color=blue>Start service init_cleanup (Y)es/(N)o/(C)ontinue? [Y] Starting init_cleanup: I chose no
[ OK ]
Start service syslog (Y)es/(N)o/(C)ontinue? [Y] Start service mfgonly1 (Y)es/(N)
o/(C)ontinue? [Y] I chose Continue


<font color=black>After that it proceeded to boot with an OK after each entry. I did get this at the end though, not sure what it means:

<font color=blue>NCGL 2005 (cjdavola)
Kernel 2.4.22-ncgl-10.12.1.0 on an i686 (ttyS0)

BCM40 login: mount: /dev/sda1 is not a valid block device
mount: /dev/sda1 is not a valid block device
umount: /mnt/usb: not mounted


<font color=black> After that message I was able to ping the device, login via the serial cable, users were able to access their vm's and the AA picked up when I called in. I left the site since I can remotely access it now, worst case it's on my way home.


Moderated by  MooreTel, NTlayoff, Z-man 

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