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Joined: Oct 2006
Posts: 1,384 Likes: 6
Member
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OP
Member
Joined: Oct 2006
Posts: 1,384 Likes: 6 |
I'm going brain dead or something. I've done plenty of MICS and CICS over the years. And a handful of Flash and Call Pilot voicemails. The Call Pilots are each setup slightly different, since everyone wants something different. Some just want mailboxes, others want CCR.
I've done a couple of installs that involved CCR trees and it worked out ok, after much wringing of hands and nashing of teeth (not to mention cussing under my breath), but they worked.
Anyway, I have a CP 100 ver 3.1 and MICS 7.1. Four analog pots lines. Customer would like AA to answer pots lines after 4 rings and say "Thanks for calling Company X. For Bob, press 1. For Mary, press 2." etc.
I have company greeting #1 that says "Thanks for calling Company X." I've setup and recorded CCR tree 1 with mailbox nodes and the voice recording that gives the tree choices. The tree status says OK. Using Greeting Table 1.
AA will answer the line ok. Company Greeting #1 plays ok. But then there is a long pause and then the automated voice says "one moment please" and caller gets transferred to the vm attendant's set.
What am I missing to get the CCR tree choices to play? I've looked at this so long I'm sure I'm overlooking something simple.
Thanks for any help. Jim
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