Here's my problem. It only occurs about 30% of the time.

MICS 5.0 and a PRI.
NAM 4.0.04C with 4 channels.

I have outbound transfer set up on a phone for customer initated transfer to a cell phone by pressing 7.

When it works this is how it goes:
1. Call rings in.
2. After 2 rings, FNA to the NAM.
3. At the desk phone I hear the V-mail xfer "da-duh" sound and see the caller ID.
4. The caller hears the greeting and presses "7".
5. The caller hears the "boop-boop" of being placed on hold.
6. The call rings to the cell phone.

When it fails:
1. Call rings in.
2. After 2 rings, FNA to the NAM.
3. At the desk phone I hear the V-mail xfer "da-duh" sound and see the caller ID.
4. The caller hears the greeting and presses "7".
5. The caller hears the "boop-boop" of being placed on hold.
7. The "da-duh" xfer sound is presented at the desk phone again along with the caller ID.
8. The call drops.

Any ideas on why it sometimes fails? I was able to have all of the involved equipment in the room with me so I know the cell phone had service. Why is the v-mail xfer tone presented again at the desk phone when the call fails?

skwirl