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Joined: Jan 2009
Posts: 3
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Is there a way have a guest mail box answer a trunk without using the auto attendant?
J.A.S
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Nortel Phone System Service in Canada
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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 A little more info please... system and software version, line type?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jan 2009
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The system is a Compact ICS with 7.1 software.The Voice Mail is a Nam with 4.0 software. The trunks are copper loop trunks.
J.A.S
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Joined: Oct 2004
Posts: 376
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Assign the trunk to a hunt group, Sequential Mode, Hunt Delay 1,Overflow Q Time 15, Overflow to the DN of the Voice mail.
Then setup a mailbox with the same number as the Hunt Group (eg290), Ext same as Hunt Group (eg290) That works for me on a CICS 4 and Nam 4.1
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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I'm pretty sure the NAM 4.x has "message line". Create the mailbox and put the line in the message line field of the mailbox. I don't remember whether the has to be answered by the NAM AA or not... experiment.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Oct 2004
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Hi Marv
I cant find the message line field for the mailbox on my Nam. Where could it be? thanks
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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After checking the NAM 4.0 manual it would seem this version does not have the message line capability.
Try Bob3470's idea.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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