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Joined: Nov 2006
Posts: 192
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Joined: Nov 2006
Posts: 192 |
I have a customer using auto attendant when calling in and you do not dial an ext.
Phone rings 20 or so times then goes to gen del mail box.I would like to have caller go back to auto attendant an not GD mail box.
Juno
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Nortel Phone System Service in Canada
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Joined: Mar 2005
Posts: 245
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Joined: Mar 2005
Posts: 245 |
In the GUI interface of the CallPilot, Auto Attendant menu, there should be a choice to check 'Return to Auto Attendant'.
If you check this, it should route them back to the Auto Attendant after no activity.
NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint
"If I had known it would turn out like this, I would have become a locksmith"
Albert Einstein
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Joined: Nov 2006
Posts: 192
Member
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Member
Joined: Nov 2006
Posts: 192 |
I checked program return to AA is checked callers still go to Gen Del MB.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
You will have turn off the GDM.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Nov 2006
Posts: 192
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Member
Joined: Nov 2006
Posts: 192 |
Thanks for the help I programed return to aa made a recording and it works great.
juno
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