I have client that wanted calls that ring a few times to be picked up and immediately placed on hold. I used the Cics's internal AA for this (no ccr). It works well.

They let me know after all was done that they have a line they want excluded. I think AA is all public lines so I changed line 4 to private:ext22. This works but now the real issue occurs. They want to get to the private line from anywhere. I am not sure the best technique for this. Any thoughts?

They don't want to transfer as the office is small and they just yell what line to pick up. I looked at directed call pickup but that doesn't work with private.

Thank you

Systems>Process>Service>Success