I called Panasonic tech support today on a tda100 dss console issue and was on hold for almost an hour before I got help. I have only had to use support a few times but every time the wait is at least 45 min. no matter the time of day of day of the week! Is this normal? I don't know the level of dealer the boss is, that may be a factor? I'm not the impatient type but I could fall asleep (or figure out the problem myself) before I get to talk to someone. Is this the norm?